Privacy Policy

Effective Date: July 14, 2025

1. Introduction

Z TURNS ("we," "us," or "our") is committed to protecting the privacy of our users ("user," "you," or "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

  • Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, that you voluntarily give to us when you register for an account or purchase our services.
  • Payment Data: We do not collect or store full payment card details. All payments are processed by our third-party payment processor, Stripe. We may receive transactional information such as purchase amount and date.
  • Derivative Data: Information our servers automatically collect when you access the site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the site.
  • Service-Related Data: Information generated through your use of our services, such as progress in Mandarin courses, communications with our consultants, and project deliverables. This may include recordings of training sessions, which will be disclosed to you prior to the session.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

  • Create and manage your account.
  • Process your payments and deliver the services you have requested.
  • Communicate with you regarding your account or orders.
  • Provide you with customer support.
  • Monitor and analyze usage and trends to improve our website and service offerings.
  • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
  • Comply with legal and regulatory obligations.

4. Disclosure of Your Information

We do not share, sell, rent, or trade your information with third parties for their commercial purposes. We may share information we have collected about you in certain situations:

  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
  • Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, and customer service.
  • Payment Processing with Stripe:
    We use Stripe for payments, analysis, and other business services. Stripe may collect personal data, including through cookies and similar technologies. The personal data Stripe collects may include transactional data and identifying information about devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection, loss prevention, authentication, and for analytics related to the performance of its services. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. We enforce HTTPS on all our services and our payment processing is handled by Stripe, a PCI Service Provider Level 1 certified entity. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Data Protection Rights (GDPR & International Standards)

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access: You have the right to request copies of your personal data.
  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise these rights, please contact us using the contact information provided below.

8. Cookies and Tracking Technologies

We may use cookies, web beacons, and other tracking technologies on the site to help customize the site and improve your experience. Our payment provider, Stripe, also uses cookies for fraud detection, authentication, and analytics. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies, but be aware that such action could affect the availability and functionality of the site.

9. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: info@zturnsgo.com

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